Privacy Policy

1. Information We Collect

• Personal identifiers: name, email address, billing address, and payment details provided at checkout.
• Device and usage data: IP address, browser type, pages visited, and eSIM activation timestamps.
• Communications: messages you send to our support team via email or contact forms.

2. How We Use Your Information

• To process orders, deliver eSIM activation codes, and provide customer support.
• To improve our website, personalize your experience, and send transactional emails (order confirmations, receipts).
• To comply with legal obligations and prevent fraud or unauthorized use.

3. Cookies & Tracking

• We use essential cookies to keep your cart session and authenticate your account.
• Analytics cookies (e.g., Google Analytics) help us understand how visitors interact with esim-holefly.com.
• You may manage or withdraw cookie consent at any time via our Cookie Preferences banner or your browser settings.

4. Third-Party Sharing

• Payment processors (Stripe, PayPal) receive your payment data solely to complete transactions; we do not store full card numbers.
• eSIM network partners receive your activation request to provision connectivity on their infrastructure.
• We do not sell, rent, or trade your personal information to advertisers or unrelated third parties.

5. Your Rights (GDPR & CCPA)

• EU/EEA residents: right to access, rectify, erase, restrict processing, data portability, and object to processing under GDPR.
• California residents: right to know what data is collected, right to delete, and right to opt out of sale (we do not sell data).
• To exercise any right, email us at privacy@esim-holefly.com. We respond within 30 days.

6. Data Retention

We retain order and account data for up to 3 years to comply with tax and legal requirements. Support communications are kept for 1 year. You may request earlier deletion where no legal obligation requires us to retain your data.

7. Security

All data is transmitted over TLS/HTTPS encryption. Payment data is handled exclusively by PCI-DSS compliant processors. We conduct regular security reviews; however, no system is completely infallible and we encourage you to use strong, unique passwords.

8. Children's Privacy

esim-holefly.com is not directed at children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us immediately and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance.

10. Contact Us

• Email: privacy@esim-holefly.com
• Phone: +1 (800) 555-0193
• Address: esim-holefly.com, 350 Fifth Avenue, Suite 7300, New York, NY 10118, USA